FAQ AND ORDER INFORMATION

Shipping Rates:

U.S. Orders :

  • First Class Mail – Flat Rate of $4.95 for your entire order.*

  • Upgrades to Priority Mail and Priority Mail Express are available at Checkout

    • *NOTE:  Original paintings may be charged a higher shipping amount.  Buyers in Alaska and Hawaii: XL Canvas may require an additional shipping fee.  If these fees aren’t pre-arranged before a sale, we’ll contact you after the sale to let you know if any additional fees are due.  Please also feel free to contact us to calculate the charges before ordering.

 

International Orders:

  • First Class Mail International – Flat Rate of $16.95 for your entire order.*

    • *Original Paintings will be charged a higher shipping amount.  International buyers must choose the International Shipping for Original Paintings option when purchasing an original painting, otherwise, the sale may be canceled.

    • NOTE: VAT Taxes, Duties, or Other Charges may be due for International Orders.  These are the responsibility of the buyer.  

    • Please see below for more information re: International Orders

 

Order Processing Times and Information:

  • We know that waiting for your order to arrive isn’t fun, so we ship as quickly as possible. Unless otherwise noted, items ship within 7 business days of purchase, but usually within 1-3 business days*.

    • *NOTE: Most Gallery Wrapped Canvas are printed and wrapped to order and ship within 4-9 business days; please contact us if you need the item(s) sooner, and we’ll give you a more exact timeframe.

  • You’ll receive an e-mail with tracking information once your order is on its way to you.

 

Original Paintings:

  • Most original paintings will be released for sale approximately once each month via the e-mail list and will be available for purchase on a first-come, first-served basis.

  • Members of the Original Paintings E-mail List will receive an e-mail with a password that allows them to access/purchase new Original Paintings two days early.  If you’d like to join this list, fill out the form found here: Join the E-mail List (be sure to click that you’d like to join the mailing list for Original Paintings).

  • Those who Join the Waitlist for a painting will be added to the Original Paintings E-mail List.  They will also be notified via e-mail as to exactly what time the Release will open.

 

International Orders:

  • PLEASE NOTE: Many countries charge additional duties or VAT taxes, which are the responsibility of the buyer; your package may be held at the Post Office until you pick it up and pay these fees. Please see your country’s policies for more information. If you are shipping a gift abroad the recipient may need to claim the item and pay fees.  We are unable to mark items as gifts.

  • Shipping upgrades are available at Checkout.

  • Delivery time varies based on what happens in Customs; we’ve found that most orders arrive within 1-3 weeks, though in rare cases, orders can take several weeks longer.

 

Coupons and Discount Codes:

  • We appreciate our awesome customers, but we respectfully ask that Coupons and Discount Codes not be used on Original Paintings, Discounted Packs, or Wholesale Items.* Discount codes are not valid on these items, and if one is used, the order may be canceled. Thank you for your understanding (we’ve got dogs to feed!).

    • In some instances, we may offer coupon codes that are valid on these items; unless a coupon code specifically states that it is valid on the above mentioned items, it cannot be applied.

Still Have Questions? - Contact Us:

  • Have a question or comment?  We’d love to hear from you!  E-mail us at contact@davepollot.com and Dave or Becca will get in touch with you as quickly as possible.