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FAQ AND ORDER INFORMATION

Shipping Rates:

U.S. Orders:

  • First Class Mail – Flat Rate of $4.95 for your entire order.*

  • Upgrades to Priority Mail and Priority Mail Express are available at Checkout

    • *NOTE:  Original paintings may be charged a higher shipping amount.  Buyers in Alaska and Hawaii: XL Canvas may require an additional shipping fee.  If these fees aren’t pre-arranged before a sale, we’ll contact you after the sale to let you know if any additional fees are due.  Please also feel free to contact us to calculate the charges before ordering.

 

International Orders:

  • First Class Mail International – Flat Rate of $19.95 for your entire order.*

    • *Original Paintings will be charged a higher shipping amount.  International buyers must choose the International Shipping for Original Paintings option when purchasing an original painting, otherwise, the sale may be canceled.

    • NOTE: VAT Taxes, Duties, or Other Charges may be due for International Orders.  These are the responsibility of the buyer.  

    • Please see below for more information re: International Orders

 

Order Processing Times and Information:

  • We know that waiting for your order to arrive isn’t fun, so we ship as quickly as possible. Unless otherwise noted, items ship within 7 business days of purchase, but usually within 1-3 business days*.

    • *NOTE: Most Gallery Wrapped Canvas are printed and wrapped to order and ship within 4-9 business days; please contact us if you need the item(s) sooner, and we’ll give you a more exact timeframe.

  • You’ll receive an e-mail with tracking information once your order is on its way to you.

 

Original Paintings:

  • Most original paintings will be released for sale approximately once each month via the e-mail list and will be available for purchase on a first-come, first-served basis.

  • Members of the Original Paintings E-mail List will receive an e-mail with a password that allows them to access/purchase new Original Paintings two days early.  If you’d like to join this list, fill out the form found here: Join the E-mail List (be sure to click that you’d like to join the mailing list for Original Paintings).

  • Those who Join the Waitlist for a painting will be added to the Original Paintings E-mail List.  They will also be notified via e-mail as to exactly what time the Release will open.

 

International Orders:

  • Gallery wrapped canvas and 40" canvas are not currently available to be shipped internationally due to high shipping cost.  If you'd like to place an order for one or more of these items, please contact us at contact@davepollot.com and we can invoice you for additional shipping.

  • PLEASE NOTE: Many countries charge additional duties or VAT taxes, which are the responsibility of the buyer; your package may be held at the Post Office until you pick it up and pay these fees. Please see your country’s policies for more information. If you are shipping a gift abroad the recipient may need to claim the item and pay fees.  We are unable to mark items as gifts.

  • Shipping upgrades are available at Checkout.

  • Delivery time varies based on what happens in Customs; we’ve found that most orders arrive within 1-3 weeks, though in rare cases, orders can take several weeks longer. 

Coupons and Discount Codes:

  • We appreciate our awesome customers, but we respectfully ask that Coupons and Discount Codes not be used on Original Paintings, Discounted Packs, or Wholesale Items.* Discount codes are not valid on these items, and if one is used, the order may be canceled. Thank you for your understanding (we’ve got dogs to feed!).

    • In some instances, we may offer coupon codes that are valid on these items; unless a coupon code specifically states that it is valid on the above mentioned items, it cannot be applied.

Still Have Questions? - Contact Us:

  • Have a question or comment?  We’d love to hear from you!  E-mail us at contact@davepollot.com and Dave or Becca will get in touch with you as quickly as possible.