Originals will be released for sale on the 15th and 30th of every month on the Original Paintings page, where they’ll be available for purchase on a first-come, first-served basis.
Those on the Original Paintings E-mail List will receive an e-mail on the 13th and 28th of each month with a password that allows them access to new Originals two days early. If you'd like to join this list, fill out the form found here: Join the E-mail List (be sure to click that you'd like to join the mailing list for Original Paintings).
If a Collector (someone who owns at least one original painting) contacts us wishing to purchase an in-progress work or completed painting before it’s listed for sale, they’ll be given the opportunity to do so at any point.
U.S. Orders :
First Class Mail - Flat Rate of $4.75 for your entire order.
Upgrades to Priority Mail and Priority Mail Express are available at Checkout
First Class Mail International - Flat Rate of $16.95 for your entire order.*
*Original Paintings will have a higher shipping rate, which will be shown at Checkout.
- NOTE: VAT Taxes, Duties, or Other Charges may be due for International Orders. These are the responsibility of the buyer. See below for more information.
ORDER PROCESSING TIMES
We know that waiting for your order to arrive isn't fun, so we ship as quickly as possible. Unless otherwise noted, items ship within four days of purchase, but usually within 1 business day*. You'll receive an e-mail with tracking information once the goods are on their way to you. (*Note XL 40" Gallery Wrapped Canvas are printed to order and ship within 5-7 days).
Orders shipped within the U.S. of Canvas, Gallery Wrapped Canvas, and XL Canvas Prints receive a complimentary upgrade to USPS Priority Mail with insurance and tracking.
International orders of Gallery Wrapped Canvas and XL Canvas also receive a complimentary upgrade to USPS Priority Mail International.
PLEASE NOTE: Many countries charge additional duties or VAT taxes, which are the responsibility of the buyer; your package may be held at the Post Office until you pick it up and pay these fees. Please see your country's policies for more information. IF YOU ARE SHIPPING A GIFT ABROAD the recipient may need to claim the item and pay fees.
International orders of Prints, Posters, and Canvas Prints are shipped via USPS First Class Mail, while orders of Gallery Wrapped Canvas receive a complimentary upgrade to USPS Priority Mail International.
Delivery time varies based on what happens in Customs; we've found that most order arrive within 1-2 weeks, though in rare cases, orders can take several weeks longer.
Please contact us if you have any questions, and we'll be happy to help!
COUPONS AND DISCOUNT CODES
We appreciate our awesome customers, but we respectfully ask that Coupons and Discount Codes not be used on Original Paintings, Discounted Packs, or Wholesale Items. Discount codes are not valid on these items, and if one is used, the order may be canceled. Thank you for your understanding (we've got dogs to feed!).
Our policy is your 100% satisfaction (seriously).
Please contact us at email@example.com if:
Your item arrives damaged
There are any problems with your order
You're not 100% thrilled with your purchase
and we'll take care of it for you (we can exchange, credit, refund). That's the policy. We truly appreciate your business, and we want to be sure that you're happy!
Have a question or comment? We'd love to hear from you! E-mail us at firstname.lastname@example.org and Dave or Becca will get back in touch with you as quickly as possible!